Club factory:- They are Cheater

I have known Club Factory for a year. They have awesome collection at super reasonable prices. Every time I check on their items, i was tempted to buy. But, I was always scared to risk. I used to order only from the big ones, like Flipkart, Amazon, Snapdeal and Ebay.

club factory customer care number

Recently, I downloaded the app again, read comments on Play Store and do a bit of research. After reading comments and their FAQ/ Terms & Conditions, I decided to order and ordered worth Rs. 6800+ (6 items) five days ago. I am tracking the status regularly and seem fine right now. The processing time by factories, packing time, etc. are quite accurate as mentioned in the app.

I am looking forward to receive my orders on time (as mentioned while placing the order).

Another reason that convinced me to buy here is that one of my relatives ordered and received her orders within 3 weeks, in a good condition. She was very satisfied with the products.

UPDATE: Many are having questions regarding the delivery time, here I share details of my first order in Club factory

5-Nov : Order placed

Processing by factories, shipment to distribution centre takes time (more than 10 days).
Shipping delayed because one of my orders(total 6) was delayed from the factories
It takes less than 1 day to reach Delhi once it is shipped (Shipped by plane)
It stays in Delhi Custom Clearance for 7 days
25-Nov: Order received (through Delhivery courier)


I was surprised with the quality of the products. It was not upto my expectation. To be honest, it hurt my feelings 🙁

However, 3 out of 6 items are normal (fine) quality. 2 of them are ladies wear which i purchased for my sister. They love it.

I returned 2 items on the same day. The return centre is in Noida, Uttar Pradesh.


It is a genuine shopping app. Their customer support is responding well. I contacted them many a times and I am satisfied having conversation with them. However, their response time can be better (faster).

Regarding the products sold in this app, some are of good quality while some are very very bad. Placing an order in this app is risky. You don’t know what kind of quality you will get. Some are exactly same as shown in the image, while others are completely different.

After receiving my orders, I think the items sold in this app is not cheap anymore (comparing the price-quality ratio)

Conclusion : If you cannot take the risk, do not order from this app.

UPDATE 01-September- 2018:

I thought i will never order from this site again. But, my friend from Mizoram asked me to order a set of bags. I ordered and it was successfully delivered to Aizawl in 16 days.

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